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Website Conditions of Use

Conditions of Use

Warranty Terms and Conditions

Pallet Jacks, Pallet Stackers, Reach stackers, and Order Pickers from our Warehouse Equipment Range are guaranteed for one year from the date of purchase against defects in material and workmanship.  If you are ordering a pallet stacker unit through our eCommerce system ensure that you measure the heights and widths of all gates, doorways, or entrances the equipment will need to travel through from a kerbside delivery location to the space it will be used. (this is the most commonly forgotten issue when ordering and delivering these units. Pallet jacks and warehouse equipment are designed for flat smooth floors and will get stuck on bumps, holes, cracks, and ledges if they are too large, make sure you contact our team if you have any areas of concern where these machines will encounter these hazards to ensure the right equipment is ordered and shipped. If you have concerns please talk to our team today via the contact page.

If we determine that the product has a manufacturing fault, we will repair or replace it free of charge to you. The decision to repair or replace is solely at the discretion of Heli Forklifts NZ. Proof of purchase must be provided.

The warranty is a “return to base" and not a free in-home service. This means the customer is responsible for any inwards freight charge to return the product to Heli Forklifts NZ, in Wellington, for warranty or service.

Repairs can be carried out at users’ sites subject to travel charges.

Exclusions

Our manufacturing warranty excludes claims resulting from misuse, abnormal use, overloading, general wear and tear, not following instructions, transportation damage (including airline or freight damage), poorly maintained product, dropped goods, negligence, second-hand product, modified product, colour fading, mold or damage to handle foam in use.

Our warranty also does not cover corrosion to frames or fasteners as a result of atmospheric or environmental conditions such as saltwater use.

Any replacement will not give the right for the warranty period to be extended.

Heli Forklifts NZ does not cover warranty if the product has been purchased second-hand or from an unauthorized reseller.

For more information email sales@heliforklifts.co.nz

REFUNDS OR EXCHANGES

If you wish to return your product(s) to Heli Forklifts NZ for a refund/exchange:

  • You need to contact us within five working days of receiving your product(s) - either by phone or email - to let us know there's a problem.
  • The product(s) must be transported back to Heli Forklifts NZ in their original packaging and must be of re-sellable and unused condition.
  • Enclose the original paperwork that you received with your order and quote the refund/exchange code.
  • Heli Forklifts NZ will pay to have goods returned to us if they're faulty but if you've changed your mind, then return is at your cost.

Once your return has been received, the Heli Forklifts NZ team will assess the goods, and, provided they meet the return criteria, we will process your refund within 10 business days. We will email you with a confirmation of your refund once processed.

Please note that Heli Forklifts NZ will refund the purchase price of your product(s) as per your invoice.

If you would prefer to drop your product(s) into us you are most welcome. Please make sure you have advised us of your intention to do this by phone or email first and have your authorisation code handy when you come in.

Heli Forklifts NZ Refund/Exchange Exclusions:

We are unable to refund or exchange the following:

- Products that have been specifically ordered in for you

- Packaged items that have been opened and/or removed from original packaging

Damaged or Faulty Products

If you have received a damaged or faulty product:

  • Note damage when receiving the goods from the delivery company when accepting the goods.
  • Please contact Heli Forklifts NZ within 48hours of receiving your product(s) to advise let us know
  • We will organise transport to collect the product(s) as soon as possible.
  • Please ensure that the product(s) are re-packaged safely for the courier to collect.
  • Include all original invoices/paperwork with your return package.

Once your return has been received, we will assess the damage or fault and have it either replaced or refunded. Please note that product replacements are subject to stock availability. We will keep you informed of any replacement product delays.

PRICING AND BILLING

Prices displayed on the website are in New Zealand Dollars (NZ$). We display the price exclusive of GST but inclusive of shipping. Please see our shipping terms and conditions for details.

All prices are correct at time of publication; however, we reserve the right to alter the price for any reason.

If this happens with an item you have purchased, we will contact you prior to dispatch.

Heli Forklifts NZ accepts:
Visa™, Master Card™, American Express™

Is it safe to use my credit card?

Yes, all order transactions are completed using a secure site.

What if I want to make payment by Cheque or Direct Credit?

We have endeavoured to make our online ordering as secure for you as possible, but if you are still reluctant to use a credit card online then you can pay by cheque or direct credit. Simply go through the online selection process and print off your order within the shopping cart. Attach your cheque and mail it to Heli Forklifts NZ, PO Box 44032 and we will process it as a mail order for you. If you wish to pay by direct credit, please call us on 0800 435 469 and we will process your order over the phone and provide you the bank account details to make the payment.